TSTI Policies

Cancellation Policy: If you need to cancel your training, any funds paid may be applied toward a future Trauma Specialists Training Institute program within one year of your original registration date. Please note that training registration fees are non-refundable, including any rescheduling fees.
 

Reschedule Policy: We ask that all trainees prioritize this training and do what they can to limit the need for rescheduling. We do, however, understand that sometimes events arise that require you to change training dates. If you require to be switched to a different training date, you will be charged a $100 administrative fee. For trainings consisting of multiple days, this fee will be applied for each training day that needs to be rescheduled. We cannot guarantee you will be able to be placed in a specific training date due to trainer limitations, so you will be added to a waiting list for the next available opening. Please be sure to read the rescheduling policy specific to your training which is made available as part of your learning library. Additional fees may apply to trainings consisting of consultation group time.

Disability Access: If you have a disability that you feel may impede your ability to participate in this training, please contact us at least 3 weeks in advance of the training in order for us to provide reasonable accommodations. We cannot ensure accommodations without adequate prior notification.

Replacement Document Request Policy: At Trauma Specialists Training Institute, we understand that occasionally, important documentation may be lost or unavailable. To streamline the replacement process, we have established the following policy for requesting digital replacement documents.

Available Replacement Documents & Fees

We currently offer replacements for the following documents:

1. Certificate of Completion – $20
   If you’ve lost your Certificate of Completion from a course you attended with us, you may request a digital replacement.
   
2. CE Documentation Support (for submission to your local/state board)
   
• Trauma-Informed Training: $10
  
• Advanced EMDR Trainings: $10
  
• EMDR Basic Training: $25

How to Request a Replacement Document

1. Visit the page to request a replacement document.
2. Select the appropriate document type you are requesting.
   
3. Provide your current email address to avoid delays.
   
4. Complete payment and submit the form.
   

You will receive your digital replacement document via email within 10 business days of your order.

Important: If you request a replacement Certificate of Completion from Trauma Specialists Training Institute but did not attend training with us, your payment will be applied toward administrative research and will not be refunded.

Notes About EMDRIA Certification Letters

We are currently reviewing the process for requesting consultant letters for EMDRIA Certification and working to streamline this process. 

At this time, participants are encouraged to contact their consultants directly, using the contact information provided in the EMDR Circle Dashboard. No fees apply to first time documentation requests. 

Substitute Trainer Policy: To ensure continuity and quality of instruction, our CE courses for mental health clinicians maintain a clear policy regarding substitute trainers:

Trainer Absence: In the event that the scheduled trainer is unable to deliver a session due to illness, emergency, or other unforeseen circumstances, a qualified substitute trainer will be assigned.

Trainer Qualifications: Substitute trainers will meet the same professional standards as the original instructor, including licensure, clinical experience, and subject matter expertise relevant to the course content.

Notification: Participants will be notified of any trainer substitution as soon as possible, including the substitute’s credentials and any changes to the session format or content.

Continuity of Learning: Substitute trainers will follow the approved curriculum and learning objectives to ensure consistency in educational outcomes.

Participant Support: If participants have concerns or questions about the substitution, they may contact the information box ([email protected]) for clarification or assistance.

Review and Resolution of Complaint: Trauma Specialists Training Institute appreciates your input and the opportunity to address program participant grievances. Grievances may be directed to TSTI by completing this form or by emailing our program administrator, Maria Tryfiates-Dalton, at [email protected].

TSTI Leadership will meet to review and discuss grievances within 72 hours of receipt. Although we do not guarantee a particular outcome, the individual can expect us to consider the complaint, make any necessary decisions and respond within seven business days.

Participants also have a right to issue a complaint with any of the continuing education approval sources connected to our training courses if you feel your rights as a learner have been violated or disrespected. These include but are not limited to the EMDR International Association, the National Board of Certified Counselors, the National Association of Social Workers.

Anti-Discrimination Statement: Trauma Specialists Training Institute stands against discrimination. We believe in acceptance, inclusion, and equality. Discrimination against people based on identity status (e.g., race, ethnicity, gender, sex, sexual orientation, ability status, country of origin, religion, age) is harmful and not tolerated. Any hate speech or discriminatory practices will result in immediate removal from our training groups. This includes public statements or behaviors made outside of the trainings themselves.

Confidentiality of Information: All participants' information, including the identity of participants, and the information and materials submitted to Trauma Specialists Training Institute by the participants is confidential.